Website The George

The Lead Server is an integral member of the restaurant team that creates distinctively different and authentic experiences for our guests. He/she is responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction. In addition, the lead server will also:

ESSENTIAL DUTIES/RESPONSIBILITIES/FUNCTIONS:

Coordinate work activities among all front-of-house service staff to ensure better flow of service; liaise with back-of-house staff to expedite service
Support the training of team members to ensure consistency in the steps of service
Touch tables during the shift to check on guests and expedite service
Provide direction and guidance to all front-of-house service staff in the absence of a supervisor or a manager
Resolve guest issues encountered by the service staff in the absence of a supervisor or a manager
Key access to TouchBistro POS in the absence of a supervisor or a manager
Maintain complete knowledge of TouchBistro POS for placing food orders
Learn and know all menu items, prices and specifications
Know and follow federal and state laws and company policies related to the sale of alcohol
Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
Complete opening and closing duties as well as appropriate side work as designated by established procedures
Know and abide by all environmental policies
All other duties as assigned
MARGINAL JOB DUTIES/RESPONSIBILITIES/FUNCTIONS:

Up-sell restaurant menu items
Work additional restaurant shifts and positions as needed
May be required to work an additional short shift
Complete cleaning projects as required
Knowledgeable of the surrounding area
Knows and follows all company, Environmental, Health, and Safety Management Programs
Works extra shifts and hours as required
Assists in other departments as needed
Qualifications
QUALIFICATIONS & SKILLS REQUIRED TO PERFORM JOB DUTIES:

Must be able to read, write, speak and understand English
Excellent customer service and communication skills
Exceptional multi-tasking skills and ability to maintain concentration while working in a fast-paced environment
Excellent sales skills and the ability to up-sell
Ability to learn all company training materials
Ability to work with minimal supervision and be self-motivated
Ability to operate credit card machine and TouchBistro POS system accurately and efficiently in a fast-paced, high-traffic environment
Must be of legal age to sell and serve alcohol
PHYSICAL REQUIREMENTS TO PERFORM JOB DUTIES:

Climb stairs and walk on hard, uneven and slippery surfaces
Stand constantly and move on feet quickly for extended periods of time
Kneel, bend, stoop and squat repetitively
Twist and turn frequently
Reach down, forward and overhead frequently
Work in hot areas of the kitchen (dishwasher, ovens, cooking equipment) and cold areas (walk in refrigerators and freezers)
Lift up to 40 pounds
Work with kitchen and general cleaning supplies
Must be able to properly handle and carry a large, heavy tray of food items and/or dishes and glassware
EDUCATION AND/OR EXPERIENCE REQUIRED TO PERFORM JOB DUTIES:

High School diploma or general education degree (GED) preferred
Minimum 3 years of high volume, upscale service industry experience required

 

To apply for this job email your details to MarioPurro@TheGeorge-OnWashington.com