• Front of House
  • Full Time
  • Providence

Website Nicks on Broadway

Nicks on Broadway is a contemporary American restaurant located in the West End of Providence. Nicks specializes in seasonally inspired, locally focused food, put forth humbly with thoughtfulness, attention, passion, craft and honesty.  We pride ourselves on exemplary customer service that has been a part of the Providence hospitality community for the last 17 years.

Core Focus:
·      Guest relations and customer service
·      Organization/management of: seating guests, table arrangement, waiting list and reservations
·      Phone and email correspondence
·      Supporting the service, kitchen & management team to achieve success
·      Continually striving to raise the level of hospitality, execution & performance of the entire team

Duties and Responsibilities:
-Learn restaurant philosophy, menus, reservations and operational systems
-Greeting guests as they enter, and putting them on a waiting list as necessary
-Providing guests with menus and answering any initial questions
-Seating guests at tables or in waiting areas
-Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
-Engaging with guests to ensure they’re happy with food and service
-Responding to complaints and helping to resolve them
-Answering phone calls, taking reservations and answering questions
-Articulate knowledge of the menu
-Helping out with other positions in the restaurant as needed
-Providing great customer service

-High school diploma or equivalent preferred
-Ability to provide top notch customer service in a fast-paced environment.
-A positive attitude and ability to work well under pressure with all restaurant staff

-Does high-quality work while unsupervised
-Able to work in a standing position for long periods of time
-Willing to follow instructions and ask questions for clarification if needed
-Able to handle money accurately and operate a point-of-sale system
-Able to work in a busy restaurant environment
-Present and maintain professional dress and language at all times
-Restaurant experience a plus
-Tips certified (or willingness/commitment to achieve)
-Serve Safe certified (or willingness/commitment to achieve)
-Computer and language skills a plus
-Proficiency of food, beverage and hospitality knowledge a plus

To apply for this job email your details to elizabeth@nicksonbroadway.com